You can return your e-bike with no return costs for all European Union countries, and a reduced shipment fee for the rest of the countries. If you don't like your new bike, just return.

Call us (Mon-Fri 10:00-14:00h, Berlin Time), write us (info@capribikes.com) or come to any of our Service Centers. Our customer service can help you with all your doubs.

We have more than 40 service centres that we are expanding to reach all major cities across Europe. All our Service Centers will be able to help you with any incident.

Five year warranty on all our Capri frames and forks so that you only have to worry about enjoying yourself.

Our engines are tested to last for many years but if for any reason they have a defect, you have up to two years to change it free of charge.

Our batteries are tested and stress-tested but if they are faulty you have up to 2 years to replace them. Of course, extra warranties are available.

Check out 10 key tips to keep your Capri bike looking like new. Periodically tighten all the nuts and bolts of the bicycle.

The use of the bicycle implies vibrations in all the components that end up losing the initial tension. It is advisable to have the whole assembly checked annually by your usual bicycle workshop.

No material, no matter how good it is, is indifferent to increases in weather, and especially not to humidity.

That's why we want to share with you four top-tips to extend the life of your Capri electric bike and help you get through the winter without rust or other problems.

We share 10 tips to improve the life of your Capri Invisible battery.

Always connect the charger to the battery before plugging it into the mains. Be careful with temperatures, do not charge the battery under extreme temperatures, allow the battery to warm up to extend its life and not to damage its properties. Take care not to discharge the battery completely and disconnect it from the mains once it has been charged. If you are going to store your battery for a long period of time, it is preferable to leave it half-charged to increase its service life.

We are aware of the nuisance that this means as we ourselves as regular cyclists also suffer from it and we try to solve it definitively, but unfortunately this is not always the case as maintaining the bike at 100% is not always possible.

After checking many bikes in our workshop, experience tells us that the main problem comes from the maintenance itself.

Here are some simple steps to improve this problem.

Check the pressure of your tyres at every use, the ideal pressure for each wheel is inscribed on the tyre sidewall. Replace tyres when they are very worn or show signs of dehydration (cracking). To check the condition of the brakes, try riding the bike with the brakes applied. Both wheels should remain locked. Replace the brake pads when you notice a lot of wear. Make sure that the brake pads only come into contact with the rim sidewall. Pay attention to the tension of the brake cables. If you notice a decrease in braking power, adjust the brake lever tensioners or contact your mechanic. If you notice that any gear does not enter well or "jumps" it will be necessary to adjust the gearbox. To do this, we recommend that you take it to your trusted workshop. If you are going to store your bicycle for a long period of time, it is preferable to leave it with the chain on the small sprocket to relieve stress on the mechanical system.

It is always recommended to clean the bike before lubricating the components. Use a damp cloth and, if possible, dry the bike by hand. Pay particular attention to the electrical parts of the assembly and avoid getting the connectors and battery wet. Do not use pressurised water.
Lubrication should be proportional to the frequency of use, the need for cleaning and the salinity of the environment. The chain should be lubricated frequently using oils. To do this, apply the lubricant in a constant drip onto the chain while pedalling in order to achieve a homogeneous lubrication of the whole chain. Once a year, the derailleur pivots should be lubricated by placing a few drops of lubricating oil on each of the pivots and wiping off the excess oil.