You will never ride alone
Free Returns
You can return your e-bike with no return costs for all European Union countries, and a reduced shipment fee for the rest of the countries. If you don't like your new bike, just return.
Technical Support
Call us (Mon-Fri 10:00-14:00h, Berlin Time), write us (info@capribikes.com) or come to any of our Service Centers. Our customer service can help you with all your doubs.
Service Centers
We have more than 40 service centres that we are expanding to reach all major cities across Europe. All our Service Centers will be able to help you with any incident.
5 years warranty frame and fork
Five year warranty on all our Capri frames and forks so that you only have to worry about enjoying yourself.
2 years warranty motor
Our engines are tested to last for many years but if for any reason they have a defect, you have up to two years to change it free of charge.
6 months warranty Battery
Our batteries are tested and stress-tested but if they are faulty you have 6 months to replace them.
Maintenance tips for your Capri Bike
General Maintenance Tips
Check out 10 key tips to keep your Capri bike looking like new. Periodically tighten all the nuts and bolts of the bicycle.
The use of the bicycle implies vibrations in all the components that end up losing the initial tension. It is advisable to have the whole assembly checked annually by your usual bicycle workshop.
4 top-tips to get your bike ready for the winter
No material, no matter how good it is, is indifferent to increases in weather, and especially not to humidity.
That's why we want to share with you four top-tips to extend the life of your Capri electric bike and help you get through the winter without rust or other problems.
How to extend the life of your battery
We share 10 tips to improve the life of your Capri Invisible battery.
Always connect the charger to the battery before plugging it into the mains. Be careful with temperatures, do not charge the battery under extreme temperatures, allow the battery to warm up to extend its life and not to damage its properties. Take care not to discharge the battery completely and disconnect it from the mains once it has been charged. If you are going to store your battery for a long period of time, it is preferable to leave it half-charged to increase its service life.
How to prevent your bike chain from slipping off
We are aware of the nuisance that this means as we ourselves as regular cyclists also suffer from it and we try to solve it definitively, but unfortunately this is not always the case as maintaining the bike at 100% is not always possible.
After checking many bikes in our workshop, experience tells us that the main problem comes from the maintenance itself.
Here are some simple steps to improve this problem.
Maintenance of wheels, brakes and gear
Check the pressure of your tyres at every use, the ideal pressure for each wheel is inscribed on the tyre sidewall. Replace tyres when they are very worn or show signs of dehydration (cracking). To check the condition of the brakes, try riding the bike with the brakes applied. Both wheels should remain locked. Replace the brake pads when you notice a lot of wear. Make sure that the brake pads only come into contact with the rim sidewall. Pay attention to the tension of the brake cables. If you notice a decrease in braking power, adjust the brake lever tensioners or contact your mechanic. If you notice that any gear does not enter well or "jumps" it will be necessary to adjust the gearbox. To do this, we recommend that you take it to your trusted workshop. If you are going to store your bicycle for a long period of time, it is preferable to leave it with the chain on the small sprocket to relieve stress on the mechanical system.
Lubrication and cleaning
It is always recommended to clean the bike before lubricating the components. Use a damp cloth and, if possible, dry the bike by hand. Pay particular attention to the electrical parts of the assembly and avoid getting the connectors and battery wet. Do not use pressurised water.
Lubrication should be proportional to the frequency of use, the need for cleaning and the salinity of the environment. The chain should be lubricated frequently using oils. To do this, apply the lubricant in a constant drip onto the chain while pedalling in order to achieve a homogeneous lubrication of the whole chain. Once a year, the derailleur pivots should be lubricated by placing a few drops of lubricating oil on each of the pivots and wiping off the excess oil.
Warranty Policy
The warranty does not cover defects resulting from misuse or poor maintenance of the bicycle and its electronic components. Returns resulting from poor assembly and initial set-up of the bicycle may incur charges for shipping and collection costs incurred and possible damage to the bicycle.
In the event of any incident, please contact us at info@capribikes.com
All products sold from 1 January 2022 onwards in Spain are covered by a three-year legal guarantee against non-conformity, in accordance with the provisions of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users.
For products purchased prior to that date, or outside of Spain, the legal warranty period is two years from the time of delivery and shall apply, in relation to the legal guarantee and its exercise, the provisions of the General Law for the Defence of Consumers and Users in its wording prior to the amendments introduced by RD Law 7/2021 of 27 April. Capri Bikes will not accept any responsibility if the manufacturer of the product does not consider the guarantee applicable to the product claimed.
Remember to always follow the usual maintenance advice in order to make effective use of your warranty.
Capri bikes guarantees its bicycles against any manufacturing or assembly defect, covering the replacement of parts recognised as defective or their repair under the following conditions:
- Duration: 2 years against manufacturing and assembly defects.
- During this period, the holder of the guarantee shall be entitled to free repair of the original defects, including transport or travel expenses.
- This guarantee does not affect the consumer's rights under the legislation in force in each country.
Expenses arising from the application of the warranty will always be treated on the basis of the country of original shipment.
The warranty is limited to the original purchaser of the bicycle, who must provide proof of purchase.
The inclusion of a defective bicycle or part in the warranty conditions is ultimately subject to the decision of our Technical Service.
A repair or replacement under warranty does not extend the warranty period.
Under no circumstances does the warranty cover the replacement of parts whose wear and tear results from normal use of the bicycle.
These items are the following, this list being merely enunciative and not limitative in any case.
Items excluded from warranty
O-rings, Cups, Bearings, Brake pads, Threads, Sprockets, Grips and bands, Screws, Rubber parts (Tyres and tubes), Saddle, Shift and brake cables and casings, Spokes and nipples, ebike batteries*.
* The loss of autonomy of the battery, as a consequence of its ageing, is not a manufacturing defect, as it is an inherent behaviour of the properties of lithium. Therefore, the warranty will only apply in the event that the loss of autonomy is below 70%. In the event that the user/point of sale requires Capri Bikes to carry out an autonomy test on a battery, and the report generated by said test shows a result equal to or greater than 70%, the former shall bear the costs generated by the performance of said test, as well as the derived shipping costs, if applicable.
- The guarantee does not apply in any case to breakage or defects resulting from negligent use of the bicycle, use in competition, assembly of non-original accessories, or improper handling and maintenance operations. The user must maintain the product purchased in good condition in accordance with the instructions and recommendations given in the instruction booklet of the bicycle and the manuals published on the website, and Capri bikes and Biciclasica may reject warranty claims that are directly due to a defect in the maintenance of the product by the user.
- This warranty refers only to the replacement of defective components, and does not cover in any case personal injury that may arise directly or indirectly from the failure of the same during use. In the event of a traffic accident, regardless of the direct cause of the accident, the Capri bikes warranty is completely void.
- The warranty does not apply in any case to the components of the electrical system that have been disassembled or have undergone modifications to alter their functions without the prior authorization of Capri bikes.
- In the event that the repair carried out is not satisfactory, and the object does not meet the optimum conditions to comply with the use for which it was intended, the holder of the guarantee will be entitled to the replacement of the defective component, for another of identical characteristics, or to the refund of the price paid for the damaged component.
- Damage caused by incorrect adjustment of parts, or the maladjustment of parts such as the transmission, brakes, etc. caused by the use of the bicycle, is excluded from the guarantee.
