Returns and Warranty Policy

Returns

At Capri Bikes, we want you to be satisfied with your purchase. In addition to any statutory rights that may apply, customers may request a return within 30 calendar days of receiving their order, subject to the conditions set out below.

To request a return, please contact:

CAPRI BIKES S.L.
C/ Michael Faraday 75, Nave 15
33211 Gijón, Asturias
Spain

Email: info@capribikes.com
Telephone: +34 985 331 777
CIF: B52575180

You may inform us of your decision by means of any clear statement or through our return request form.

Statutory right of withdrawal

Consumers who are legally entitled to a right of withdrawal may withdraw from the contract within 30 calendar days without giving any reason.

The withdrawal period expires 30 calendar days after the day on which the customer, or a third party designated by the customer other than the carrier, acquires physical possession of the goods.

Where an order contains several goods delivered separately, the period starts when the last item is received.

To exercise the right of withdrawal, the customer must inform Capri Bikes of the decision to withdraw before the withdrawal period expires.

This statutory right is without prejudice to the additional voluntary 30-day return period offered by Capri Bikes.

Any statutory exceptions to the right of withdrawal provided for by applicable consumer law shall continue to apply.

Return shipping costs

Where a return is made because the customer has changed their mind or exercises the right of withdrawal and the product is not defective, damaged or incorrect, the customer shall bear the direct cost of returning the goods, provided that this is permitted by applicable law.

If the product received is defective, does not conform to the contract, has been damaged during transport for reasons attributable to the shipment, or Capri Bikes has supplied the wrong product, Capri Bikes will bear the reasonable transportation costs necessary to resolve the issue, where required by applicable consumer legislation.

Before returning a bicycle or other large item, the customer must contact Capri Bikes so that the appropriate return procedure can be arranged.

Refunds

In the case of a valid statutory withdrawal, Capri Bikes will reimburse the payments received from the customer, including the cost of the least expensive standard delivery option offered for the original order, where required by applicable law.

Additional delivery costs resulting from the customer's choice of a delivery method other than the least expensive standard delivery offered by Capri Bikes will not be reimbursed.

Refunds will be made using the same payment method used for the original transaction unless expressly agreed otherwise.

Where permitted by law, Capri Bikes may withhold the refund until the goods have been received or until the customer provides evidence that the goods have been returned, whichever occurs first.

Once the refund has been issued, the time required for the amount to appear in the customer's account will depend on the bank or payment provider.

Condition of returned products

Customers may inspect and handle a product to the extent reasonably necessary to establish its nature, characteristics and functioning.

The customer may be responsible for any reduction in value resulting from handling beyond what is necessary for this purpose.

For bicycles, we strongly recommend keeping the original box, protective materials and internal packaging for at least the first 30 days.

If the original packaging is no longer available, the bicycle must be adequately protected for transport. The customer may be responsible for damage caused during the return shipment where such damage results from inadequate packaging or improper preparation of the bicycle for transport, to the extent permitted by applicable law.

Before returning a bicycle, make sure that components such as the saddle, pedals, handlebars and other removable or movable parts are correctly secured and cannot move freely inside the packaging.

Any reduction applied to a refund due to damage or loss of value will be assessed on a case-by-case basis and communicated to the customer.

 Capri Azur Return

Capri Metz Return

Capri Berlin Electric Return

Warranty Policy

Legal guarantee

Capri Bikes honours all statutory consumer guarantee rights applicable to each sale.

For goods sold to consumers in Spain, the applicable legal guarantee period for lack of conformity is three years from delivery, in accordance with Spanish consumer protection legislation.

For sales to consumers in other countries, the mandatory consumer protection rules applicable to the transaction will apply. Nothing in this policy is intended to exclude, restrict or replace rights that cannot legally be waived or limited.

Any commercial warranty offered by Capri Bikes is additional to, and does not reduce, the customer's statutory rights.

In the event of a lack of conformity covered by the statutory guarantee, the remedies available to the customer will be those established by the applicable legislation.

Where required by applicable law, repair or replacement will be carried out free of charge, including the necessary shipping, transport, labour and material costs.

Warranty claims

In the event of a problem that may be covered by warranty, please contact us at:

info@capribikes.com

The customer may be asked to provide proof of purchase, photographs, videos, serial numbers or other information reasonably necessary to identify and assess the reported fault.

Capri Bikes may initially carry out a remote technical diagnosis where appropriate.

Where physical inspection is necessary, Capri Bikes will inform the customer of the procedure to be followed before the product or component is shipped.

Whether a particular defect is covered by the warranty will be determined following a technical assessment, without prejudice to the customer's statutory consumer rights.

What is covered

Capri Bikes bicycles are covered against manufacturing, material and assembly defects in accordance with the statutory guarantee applicable to the sale and, where applicable, any additional commercial warranty expressly offered by Capri Bikes.

Where a covered defect is confirmed, Capri Bikes will provide the remedy required under the applicable consumer legislation, which may include repair, replacement, price reduction or termination of the contract, depending on the circumstances and legal requirements.

Incorrect assembly, misuse and maintenance

The warranty does not cover damage caused by circumstances unrelated to an original lack of conformity, including, where applicable:

• Incorrect assembly or adjustment carried out after delivery.

• Negligent or improper use.

• Failure to follow the maintenance instructions.

• Accidents, impacts or crashes.

• Use of the bicycle in conditions for which it was not designed.

• Unauthorised modifications.

• Installation of incompatible or inappropriate components.

• Modification or manipulation of electrical components without Capri Bikes' prior authorisation.

• Damage resulting from failure to perform reasonable maintenance.

Where a defect is caused by incorrect assembly, adjustment, misuse or lack of maintenance rather than by a lack of conformity for which Capri Bikes is responsible, inspection, collection, transport, labour and repair costs may be charged to the customer, provided that this is permitted by applicable law.

An accident, improper use or unauthorised modification will only exclude warranty coverage in relation to defects or damage caused by or connected with that circumstance. It does not affect statutory rights relating to unrelated defects or lack of conformity.

Wear and tear

Normal wear and tear resulting from ordinary use is not considered a manufacturing defect.

Wear components may include, depending on their condition and the cause of the problem:

• O-rings

• Bearing cups and bearings

• Brake pads

• Threads

• Sprockets

• Grips and handlebar tape

• Chains

• Screws and fasteners

• Tyres and inner tubes

• Saddles

• Gear and brake cables and housings

• Spokes and nipples

The fact that a component is subject to wear does not exclude statutory warranty coverage where the problem is caused by an original manufacturing defect or other lack of conformity covered by applicable law.

Electric bicycle batteries

Lithium-ion batteries gradually lose capacity as a natural consequence of use, charging cycles, ageing and operating conditions. This normal degradation does not, by itself, constitute a lack of conformity or a manufacturing defect.

When a customer reports a possible abnormal loss of range, Capri Bikes may ask the customer to carry out a basic range test following the instructions and conditions provided by our technical service, and to provide the information necessary to assess the battery's performance.

If the results show reasonable indications of a possible lack of conformity, Capri Bikes may request an additional technical inspection or battery test.

Where such inspection confirms the existence of a defect covered by warranty, Capri Bikes will bear the costs required under the applicable legislation.

Where the tests indicate that the battery is functioning correctly and that the loss of capacity is consistent with normal wear and ageing, no lack of conformity covered by warranty will be considered to exist.

If the customer voluntarily requests an additional technical capacity test or diagnostic inspection after the initial checks have not shown indications of a defect, Capri Bikes may charge the cost of such testing and, where applicable, transportation costs, provided that the customer has been informed in advance and that this is permitted by applicable law.

This provision does not limit the customer's statutory rights or alter any rules regarding the burden of proof established by applicable law.

Warranty repairs and replacements

Repair or replacement under warranty will be carried out in accordance with the applicable consumer legislation.

A repair or replacement does not limit any additional guarantee period, suspension of limitation periods or extension of consumer rights that may arise under applicable law.

Whenever reasonably possible, warranty claims will be handled in relation to the country to which the original order was delivered.

Warranty claims outside the European Union

For orders originally delivered to countries outside the European Union, Capri Bikes will honour all warranty rights that are mandatory under the consumer protection legislation applicable to the transaction.

However, to the extent permitted by applicable law, Capri Bikes does not cover international transportation, collection, return shipping or other logistics costs associated with a warranty claim for orders delivered outside the European Union.

Where inspection, diagnosis, repair or replacement requires the bicycle, product or any component to be sent to Capri Bikes or to an authorised service centre, the customer will be responsible for arranging and bearing those transportation costs, to the extent permitted by applicable law.

The customer will also be responsible, where legally permitted, for any customs clearance charges, import or export duties, taxes, brokerage fees or other costs arising from the international shipment of the product or replacement parts in connection with the warranty claim.

Capri Bikes may, at its discretion, offer alternative solutions such as remote diagnosis, shipment of replacement components or repair through a local workshop where appropriate.

This provision does not exclude, restrict or affect any statutory consumer right that cannot legally be excluded or limited under the law applicable to the transaction.