Shipping
What are your delivery times?
Delivery times are clearly specified on each product sheet. In the case of pre-orders, they are also indicated below the checkout button. We manage very realistic deadlines in order not to disappoint our customers
How much will shipping cost?
Shipping costs are clearly specified during the checkout process.
Can you provide worldwide shipping?
No. We sell exclusively in Europe. We want to grow step by step in a sustainable and organic way and to serve every customer as they deserve, so we focus exclusively on the European market, to be able to cover warranties easily and efficiently and to give the best service.
My Order
How can I cancel my order?
You can cancel an order or pre-order at any time before we ship it by emailing info@capribikes.com or by filling in the form.
Please note that it can take up to 15 days for the amount to appear back in your bank account from the time you cancel your order.
You can also return your bike within the first 30 days of receiving it if you live within the European Economic Community. You can make your return by contacting us by email or through the form.
What if I receive the wrong product?
If you receive the wrong product (which in all honesty is very unlikely), you can return the product within 30 days of receiving it completely free of charge or exchange it for the right one. You can make your return by contacting us by email or via the return form.
Please note that it can take up to 15 days for the amount to appear in your bank account from the moment we receive the return.
Product
Can I try Capri bike? Do you have Capri's stores?
We sell primarily online. Direct to consumer. That's why we can maintain an exceptional price range. We know well that buying a bike online can be a bit tricky for those who don't know us well: that's why we include a 30 day guarantee to return your bike from the moment you receive it, in case you're not 100% satisfied.
How do I return my product?
You can return your product within the first 30 days of receiving it. You can make your return by contacting us by email or through the form:
https://flexreturnapp.com/s/capribikes
Our logistics agency will come to your home to collect it when it is ready to be returned.Keep the original packaging for the first 30 days and follow the return instructions in our return policy.Please note that it can take up to 15 days for the amount to appear in your bank account from the moment we receive the return.
How do I care for my product?
Always follow these maintenance tips to extend the life of your Capri bike. Also, keep the original packaging for at least the first 100 days.
