Shipping
What are your delivery times?
Delivery times are clearly specified on each product sheet. In the case of pre-orders, they are also indicated below the checkout button. We manage very realistic deadlines in order not to disappoint our customers
How much will shipping cost?
Our Capri's Azur & Metz electric bicycles are free of shipping costs for the whole of the European Union. Shipping costs for all other countries and for all other products are clearly specified during the checkout process.
Can you provide worldwide shipping?
No. We sell exclusively in Europe. We want to grow step by step in a sustainable and organic way and to serve every customer as they deserve, so we focus exclusively on the European market, to be able to cover warranties easily and efficiently and to give the best service.
My Order
How can I cancel my order?
You can cancel an order or pre-order at any time before we ship it by emailing info@capribikes.com or by filling in the form.
Please note that it can take up to 5 days for the amount to appear back in your bank account from the time you cancel your order.
You can also return your bike within the first 30 days of receiving it completely free of charge to you if you live within the European Economic Community. You can make your return by contacting us by email or through the form.
Please note that it can take up to 15 days for the amount to appear in your bank account from the moment we receive the return.
What if I receive the wrong product?
If you receive the wrong product (which in all honesty is very unlikely), you can return the product within 30 days of receiving it completely free of charge or exchange it for the right one. You can make your return by contacting us by email or via the return form.
Please note that it can take up to 15 days for the amount to appear in your bank account from the moment we receive the return.
Do you offer exchanges for faulty items?
Yes. If you receive the wrong product (which in all honesty is very unlikely), you can exchange it for the right one or return the product within 30 days of receiving it completely free of charge. You can make your request by contacting us by email or using the form below.
Product
Can I try Capri bike? Do you have Capri's stores?
You can test your Capri bike in our shop in Berlin. We also have Capri service points in Munich and are opening service points in major European cities.
We sell primarily online. Direct to consumer. That's why we can maintain an exceptional price range. We know well that buying a bike online can be a bit tricky for those who don't know us well: that's why we include a 30 day guarantee to return your bike from the moment you receive it, in case you're not 100% satisfied.
Do you offer extended warranties?
Yes, our guarantees exceed European standards! You have all the information about warranties following this link.
How do I return my product?
You can return your product within the first 30 days of receiving it. We will bear the cost of returning the goods. You can make your return by contacting us by email or through the form:
https://flexreturnapp.com/s/capribikes
Our logistics agency will come to your home to collect it when it is ready to be returned.Keep the original packaging for the first 100 days and follow the return instructions in our return policy.Please note that it can take up to 15 days for the amount to appear in your bank account from the moment we receive the return.
How do I care for my product?
Always follow these maintenance tips to extend the life of your Capri bike. Also, keep the original packaging for at least the first 100 days.
