Privacy policy

Privacy Policy

Data Controller

In accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and Spanish Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights, users are informed that the data controller responsible for the processing of personal data collected through capribikes.com is:

Company name: Capri Bikes S.L.
Tax ID (CIF): B52575180
Registered address: C/ Michael Faraday 75, Nave 13, 33211 Gijón, Asturias, Spain
Email: info@capribikes.com
Telephone: +34 985 331 777

Personal data we collect

Depending on how you interact with our website and services, we may collect personal information such as:

Name and surname
Billing and shipping address
Email address
Telephone number
Order and purchase information
Payment and transaction information
Communications with our customer service team
Information relating to returns, repairs or warranty claims
Technical information relating to the use of our website, where applicable

Payment card information may be processed directly by the relevant payment service provider and may not be stored directly by Capri Bikes.

Purposes of processing

We may process your personal data for the following purposes:

To process, manage and deliver your orders.
To manage payments, refunds and billing.
To provide customer service.
To manage returns, repairs and warranty claims.
To communicate with you regarding the status of your order.
To comply with accounting, tax, consumer protection and other legal obligations.
To prevent fraud and protect the security of our website and transactions.
To send commercial communications or marketing information where you have provided consent or where otherwise permitted by applicable law.
To improve our website, products and services, where legally permitted.

Legal basis for processing

Depending on the purpose, Capri Bikes processes personal data on one or more of the following legal bases:

Performance of a contract: where processing is necessary to manage an order, payment, delivery, return, repair or warranty claim.
Compliance with a legal obligation: including tax, accounting, consumer protection and other applicable legal requirements.
Legitimate interests: where processing is necessary for purposes such as fraud prevention, website security or the improvement of our services, provided that these interests do not override the rights and freedoms of the data subject.
Consent: where consent is required, for example for certain marketing communications or optional cookies.

Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Sharing of personal data

Capri Bikes does not sell personal data.

However, personal data may be shared with third parties where necessary to provide our services or comply with legal obligations.

These recipients may include:

E-commerce and website service providers.
Payment service providers and financial institutions.
Transport and logistics companies.
IT, hosting and technical service providers.
Repair centres or authorised technical services where necessary to process a warranty or repair request.
Accounting, tax, legal or professional advisers.
Public authorities, courts or regulatory bodies where disclosure is legally required.

These providers may only access the personal data necessary to perform the relevant service and must process such information in accordance with applicable data protection requirements.

International data transfers

Some of the service providers used by Capri Bikes may process personal data outside the European Economic Area.

Where such international transfers take place, Capri Bikes will ensure that appropriate safeguards are applied in accordance with applicable data protection legislation, such as an adequacy decision by the European Commission, Standard Contractual Clauses or another legally recognised transfer mechanism.

Data retention

Personal data will be retained only for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal obligations.

Data relating to orders, invoices, payments and commercial transactions may be retained for the periods required by tax, accounting and other applicable legislation.

Data relating to warranty claims, repairs or disputes may be retained for as long as necessary to manage the claim and during the applicable limitation periods.

Where processing is based solely on consent, data will no longer be used for that purpose once consent is withdrawn, unless another legal basis permits or requires its continued retention.

Your rights

Subject to the conditions established by applicable legislation, you may exercise the following rights in relation to your personal data:

Right of access.
Right to rectification.
Right to erasure.
Right to restriction of processing.
Right to object to processing.
Right to data portability.
Right to withdraw consent at any time where processing is based on consent.

To exercise these rights, you may contact:

info@capribikes.com

We may request reasonable information to verify your identity before processing your request.

You also have the right to lodge a complaint with the competent data protection authority, including the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD).

Security and confidentiality

Capri Bikes applies appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, alteration, disclosure or destruction.

Persons and service providers who have access to personal data are subject to confidentiality and data protection obligations.

Marketing communications

Where legally permitted, Capri Bikes may send information about products, services, promotions or news.

Where consent is required, such communications will only be sent after obtaining the appropriate consent.

Users may unsubscribe from marketing communications at any time using the unsubscribe option included in the communication or by contacting Capri Bikes.

Cookies and similar technologies

Capribikes.com may use cookies and similar technologies for purposes such as operating the website, remembering user preferences, analysing website usage and, where applicable, advertising or marketing.

Further information about the cookies used, their purposes and how users can manage their preferences is available in our Cookie Policy.

Changes to this Privacy Policy

Capri Bikes may update this Privacy Policy where necessary to reflect changes in legal requirements, our services or the way in which personal data is processed.

The version published on capribikes.com at any given time will be the current version.