Shipping policy

Shipping costs

Shipping costs are calculated according to the destination, product type and delivery method and will be displayed during the checkout process before the order is confirmed.

In exceptional cases where the destination requires a special delivery service or is located in a remote area, additional shipping charges may apply. In such cases, Capri Bikes will inform the customer before the order is processed and no additional charge will be made without the customer's agreement.

Orders outside the European Union

For orders delivered to countries outside the European Union, the customer may be required to pay import duties, local taxes, customs clearance fees, brokerage fees or other charges imposed by the destination country or by the carrier.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping costs paid to Capri Bikes and shall be borne by the customer.

The customer is responsible for complying with any import requirements applicable in the destination country.

Capri Bikes is not responsible for delays, additional charges or customs procedures arising from the importation of the order, except where otherwise required by applicable mandatory law.

If the customer refuses to accept the shipment or fails to pay any applicable import duties, taxes or customs charges, any costs incurred as a result of the return of the shipment may be deducted from the refund, to the extent permitted by applicable law.

Availability and delivery times

Product availability and estimated dispatch times are displayed on each product page.

Products shown as in stock will normally be prepared and dispatched within the period indicated on the product page.

Products offered for pre-order or with a future availability date will display an estimated dispatch date whenever possible. Estimated dates may be subject to change due to production, supplier or transport circumstances.

Delivery times shown on the website are estimates and begin once the order has been dispatched.

If an item becomes unavailable or there is a significant change to the estimated dispatch date after the order has been placed, Capri Bikes will contact the customer as soon as possible.

Nothing in this section affects the customer's statutory rights regarding delivery times.

Packing

Most bicycles are delivered partially assembled in a protective cardboard box. Depending on the model, components such as the handlebar, pedals and saddle may need to be installed or adjusted by the customer before use.

Packaging dimensions may vary depending on the bicycle model.

Assembly

Most bicycles are delivered partially assembled and require some final assembly and adjustment before use.

Customers should carefully follow the assembly and maintenance instructions supplied with the bicycle and the instructional videos available from Capri Bikes.

If the customer is not confident carrying out the required assembly or adjustments, we recommend having the bicycle assembled or inspected by a qualified bicycle mechanic before use.

Order tracking

Once the order has been dispatched, the customer will normally receive tracking information provided by the carrier.

Shipping claims

Orders are insured against loss or damage during transportation.

The customer should inspect the packaging and the number of packages upon delivery. If there are visible signs of damage, mishandling or missing packages, we strongly recommend noting this on the carrier's delivery document before accepting the shipment.

Visible transport damage should be reported to Capri Bikes as soon as possible and preferably within 24 hours of delivery, together with photographs of the packaging and the damaged product. Prompt notification allows us to file a claim with the carrier and resolve the issue more efficiently.

Failure to report damage within 24 hours does not affect any statutory consumer rights that cannot legally be excluded or limited.

Where Capri Bikes has arranged the transportation, Capri Bikes remains responsible for loss or damage occurring during transport until the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods, in accordance with applicable consumer law.

Assembly, misuse and maintenance

Damage caused by incorrect assembly, improper installation, misuse, accidents, modifications or